Do my students have to install anything?
No. Registration happens on your club’s page, on phone or computer: the player creates their account once, then finds all their lessons, dates, balances and cancellations under “My courses & camps”.
My club doesn’t use SportFinder. Can I still use the module?
Yes. Your academy has its own space, which we open for you, and we link it to the clubs where you teach, whether or not they are on SportFinder. At a club on SportFinder, a confirmed lesson books its court by itself, at the rate agreed with the club; the club sees the hours as taken without seeing your students or your prices. At a club using another system, its courts appear in your timetable: you book them in the club’s system, then confirm in SportFinder. There is no synchronisation between the two pieces of software.
Do parents have to create an account for each child?
No. The parent adds their children to their family, with their date of birth, and signs them up from their own account. A child needs neither an email address nor a password — and if they claim their own account later, they keep their registrations.
How do families pay?
Online, by bank card, Apple Pay or Google PayBancontact, bank card, Apple Pay or Google Pay, or with the credit they already hold at your club. You can ask for a deposit at pre-registration, deducted from the price when the family accepts your offer. And if you prefer to take payment at reception, an activity can take online registrations without payment.
How much does the academy module cost?
Our prices are published on our pricing page, and the academy module is listed there. A registration paid online is an online sale: like any online sale, it carries a commission. What your lessons can bring in, we work out together in the demo, on your figures.
Do my instructors get access to the software?
If they want it. An instructor can be just a name on the timetable, or have their own access: they see their sessions, declare their availability and answer the cover requests sent to them, without seeing the rest of the club. At the end of the month, their statement shows how many hours they taught.
Will I know three days ahead whether my Tuesday lesson has enough students?
Yes. Each session has its floor — the number of places it needs to run — and it confirms itself as soon as that is reached. The academy dashboard lists, for the days ahead, the sessions still below it — and those already holding a court.
Does a lesson really block the court for rentals?
Yes, as soon as the session is confirmed: its court goes into the same engine as your rentals, tournaments and maintenance blocks, and nobody else can book it. While it is only planned, the court is shown without blocking anything — and you can block it earlier, with one button, if you want to hold it.
Fixed slots or free ranges — do I have to choose?
It’s a setting on the season course. Either you publish your slots and players tick and rank them, or you open wider ranges: your players colour in the hours when they are free, and you see where demand really lies before fixing the timetable.
What if a family turns down the place we offer?
The place goes back into your group building. The deposit depends on your offer: if it respected what the family had declared, the club keeps the deposit; if not, it is refunded. The software tells you, before sending, whether an offer matches the request.
Can two friends be in the same group?
Yes, you place them together when you compose. However, families cannot yet link their request to a friend’s: you stay in control.
Can I use my own level system?
Federation rankings are already set up: the player enters theirs when signing up, and if they are ranked, their level is read at the source and then locked. For your beginners, you can also create your own scale.
What about school holidays?
You declare your closures once. While you set up a season, the dates they cover are unticked automatically; afterwards, the calendar flags the sessions that fall within them. A closure warns, it never deletes a session — a camp that runs precisely during the holidays needs no exception. In Belgium, the Wallonia-Brussels Federation and Flanders no longer have the same school holidays: you enter your own students’ dates, no national calendar is imposed.
What is still in development?
Three things, none of them delivered, dated or charged for yet. Player progress tracked by their instructor: progress and points to work on, attached to the player’s record. Connected instructor calendars: instructors will connect their personal calendar, and their unavailability will drop out of the timetable. Priority at a host club: beyond a deadline you set, the court at the venue hosting you will confirm without intervention.