A dynamic club located in Tamines between Charleroi and Namur, equipped with 3 indoor courts, is renowned for its innovations and its approach oriented towards the experience of the players.
Despite its modern infrastructure equipped with interactive scoring systems, the club was facing a major problem: a low online reservation rate with Playtomic, which generated a high volume of phone calls.
Players were often looking to avoid additional costs imposed by the previous system, which complicated the management of reservations.
To improve the online reservation rate and reduce excessive fee-related calls, the Atomic Padel club opted for SportFinder in collaboration with Benjamin, the manager at SportFinder.
The transition to the new system involved exporting and importing users from Playtomic to SportFinder over seven days, with bookings possible on Playtomic for the following seven days and on SportFinder for later periods.
Thanks to an exchange of data between the two systems, the process of starting matches is now automated, allowing the operator to focus more on customer service and less on the technical aspects of field management.
The integration of SportFinder has greatly simplified daily operations and improved the overall efficiency of the club.
The transition to SportFinder allowed reduce by 40% the costs associated with the reservation system.
Bookings are mostly made online, which saves a lot of time.
Integrating with LiveExperience allowed the club to reduce waiting times at the cafetaria. The club can focus more on customer service.
SportFinder has strengthened the club's efficiency on a daily basis and especially during periods of high activity such as matches, which are frequent at Atomic Padel!
Since moving to SportFinder, the experience has been incredibly comfortable and exceptional. A big thank you to the team for their great work! Very happy with my decision to change Playtomic. I saved a lot of time. SportFinder is really a game changer.
Atomic Padel plans to expand by adding new services and potentially new courts. To meet growing demand, the club will soon join our access control and automation system, allowing continuous opening 24 hours a day, 7 days a week.
Players will receive a QR code with their reservation confirmation that will give them access to the car park, the field, as well as the changing rooms and showers. The field lighting will be activated automatically for the duration of the match and will adjust to ensure post-match safety. In the absence of staff, the clubhouse will remain secure, ensuring a smooth and safe experience for all.
